Terms & Conditions

RemedionAI Private Limited · Last updated October 5, 2026

Welcome to RemedionAI.

These Terms and Conditions ("Terms") govern your access to and use of the RemedionAI website, applications, software, platform, and related services ("Service").

By accessing or using RemedionAI, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use the Service.

1. About RemedionAI

RemedionAI is an artificial intelligence-powered remedy-suggestion and educational support platform designed to assist practitioners and users in exploring homoeopathic materia medica information, symptom analysis, and related references.

The Service uses artificial intelligence technologies, including large language model (LLM)-based systems, which generate outputs based on user inputs, available information, and statistical patterns. AI-generated outputs are probabilistic in nature and may vary.

RemedionAI provides AI-assisted suggestions and information as a supportive reference tool.

The Service does not replace professional clinical judgment, diagnosis, treatment decisions, or prescription decisions.

2. Medical Disclaimer and Practitioner Responsibility

RemedionAI is not a medical service provider and does not provide medical diagnosis, treatment, healthcare advice, or prescriptions.

RemedionAI functions only as a remedy-suggestion and information-support tool.

The final responsibility for:

remains solely with the qualified practitioner or healthcare professional using the Service.

RemedionAI does not guarantee the accuracy, completeness, effectiveness, or suitability of any suggested remedy or information generated by the system.

RemedionAI, its owners, employees, affiliates, and representatives shall not be responsible or liable for any worsening of a patient's condition, adverse outcome, lack of improvement, treatment decision, or consequence arising from reliance on AI-generated suggestions or information provided through the platform.

AI-generated information must always be reviewed using appropriate professional judgment before any action is taken.

RemedionAI is not designed for medical emergencies. In an emergency, contact local emergency services or go to the nearest hospital immediately.

3. AI-Generated Information

RemedionAI uses artificial intelligence technologies that may generate responses automatically.

You acknowledge that:

You should not rely on AI-generated information as the sole basis for any healthcare decision.

Users remain responsible for decisions made using information obtained through the Service.

4. User Eligibility and Practitioner Responsibility

By using RemedionAI, you confirm that:

If you use RemedionAI as a practitioner or healthcare professional, you confirm that you have the appropriate qualifications, permissions, and professional responsibility required for your practice.

RemedionAI does not verify the professional credentials of every user unless explicitly required for a specific service offering.

If you use RemedionAI for personal educational purposes, you acknowledge that the platform does not provide medical advice or personal treatment recommendations.

5. Account Registration

Certain features of RemedionAI may require account creation.

You are responsible for:

You must immediately notify RemedionAI if you suspect unauthorized access.

RemedionAI may suspend or terminate accounts that remain inactive for more than two years. Accounts with an active paid subscription period will not be terminated for inactivity during that period.

6. Acceptable Use

You agree not to:

RemedionAI reserves the right to suspend or terminate accounts involved in misuse.

7. Subscription and Payment Terms

Certain features of RemedionAI may require a paid subscription.

By purchasing a subscription, you agree that:

Plans described as one-time purchases do not renew automatically. If a plan is expressly described as recurring, you authorise RemedionAI and its payment provider to charge your selected payment method at each billing interval until you cancel. You may cancel before the next billing date through the cancellation option in your account (where available) or by writing to contact@remedionai.com. Cancellation stops future charges but does not refund the current billing period.

Subscription pricing, plans, features, availability, and duration may be modified from time to time.

The specific terms applicable to a particular subscription, including its duration, price, billing method, and renewal characteristics, will be displayed to the user before purchase.

Unless a plan expressly states otherwise, purchasing a subscription does not create an entitlement to any other promotional, discounted, or special pricing.

8. Student Offer

RemedionAI may provide a special Student Offer for eligible students of Homoeopathy.

The Student Offer is intended to provide eligible students with access to selected RemedionAI plans at special student pricing.

The Student Offer is separate from RemedionAI's regular plans and other promotional or campaign pricing.

8.1 Student Offer Pricing

The Student Offer currently provides:

Student Offer plans are provided on a one-month-at-a-time basis.

The applicable price, duration, and plan details will be displayed before payment.

8.2 Student Verification

Student verification is mandatory for participation in the Student Offer.

The following information is required:

You are responsible for providing accurate, current, and genuine information and documentation.

RemedionAI may verify the information and documentation submitted to establish Student Offer eligibility. Verification may be carried out through automated checks. Acceptance of your registration or purchase is not a final determination of eligibility. RemedionAI may review your information and documents at any time, before or after registration or purchase, and may request additional information.

Registration or submission of documents does not guarantee acceptance where the information or documentation provided is incomplete, invalid, inconsistent, misleading, or otherwise insufficient to establish eligibility.

8.3 Eligible Students

"Eligible student" means a person who is currently enrolled in a course of study in Homoeopathy at a recognised institution, including undergraduate (BHMS), internship, and postgraduate students.

If you complete or leave your course after registering, you remain eligible until the end of your Student Offer eligibility period under Section 8.5, subject to these Terms.

You must provide a valid, current student ID card.

8.4 Mobile Number and Permanent Eligibility Record

The mobile number submitted during Student Offer registration is used as the permanent Student Offer eligibility and anti-abuse key.

A mobile number that has previously been used for a Student Offer registration will not become eligible again merely because the associated RemedionAI user account is deleted.

Creating, deleting, or recreating RemedionAI accounts does not reset Student Offer eligibility associated with a previously registered mobile number.

To enforce this rule, RemedionAI retains a record of the mobile number used for Student Offer registration, and the fact of that registration, after account deletion for as long as necessary to prevent abuse, as described in the Privacy Policy.

The Student ID number is not required to be globally unique and is not the primary uniqueness key for Student Offer eligibility.

8.5 Student Eligibility Period

Student Offer eligibility is available for up to twelve (12) months from the date of Student Offer registration, subject to these Terms.

The twelve-month eligibility period determines the period during which an eligible student may make a new purchase at Student Offer pricing.

Once the Student Offer eligibility period has expired, no new purchase using Student Offer pricing will be permitted.

Expiry of Student Offer eligibility does not shorten, cancel, or otherwise invalidate a Student Offer subscription month that was validly purchased while the user was eligible.

A purchased Student Offer month remains valid for its applicable subscription period, subject to the normal terms governing the Service.

8.6 One-Time Payment and No Automatic Renewal

Student Offer plans are purchased one month at a time.

Each Student Offer purchase is a one-time payment for the applicable subscription period.

Student Offer plans do not automatically renew.

No automatic recurring charge will be made for a subsequent Student Offer month.

A new Student Offer month requires a new eligible purchase.

8.7 Existing Subscription and Student Offer Transition Rules

Eligibility for a Student Offer plan may depend on the user's current effective RemedionAI entitlement.

The following transition rules apply:

For purposes of these Terms:

"Replace" means that the newly purchased Student entitlement starts from the applicable new purchase or access start time rather than inheriting the previous entitlement's expiry. Any unused period of the replaced entitlement is forfeited and is not refunded, credited, or carried forward. Where a purchase would replace an active entitlement, RemedionAI will show a notice before payment.

"Extend" means that the newly purchased Student month is added after the end of the applicable existing entitlement period.

Each purchase creates its own subscription record. A previous subscription record is not overwritten or converted into a new Student subscription.

8.8 Student Offer Restrictions

Student Offer eligibility is personal to the eligible student and the registered mobile number.

You must not:

RemedionAI may refuse or restrict Student Offer registration or purchase, and may suspend or revoke previously granted Student Offer eligibility and any related entitlement, where it reasonably determines that the Offer is being obtained or used through fraud, abuse, misrepresentation, circumvention, or violation of these Terms. In such cases, no refund will be provided for the affected Student Offer period.

8.9 Student ID Card and Uploaded Documents

Student ID cards submitted for verification must comply with the file-format, size, and other upload requirements displayed by RemedionAI at the time of registration.

You confirm that you have the right to provide the submitted student ID card and related information to RemedionAI for verification.

Student ID cards and related registration information are used for purposes including Student Offer verification, eligibility management, security, and administration.

Access to submitted student ID card files is restricted to authorized access required for the operation, verification, security, administration, or legal obligations of the Service.

Student ID card files are retained only for as long as necessary for verification, eligibility management, security, administration, and legal obligations, and are then deleted.

Further information regarding the collection, processing, storage, and protection of personal information is provided in the RemedionAI Privacy Policy.

9. Refund Policy

Subscription fees paid to RemedionAI are non-refundable and non-transferable.

Refunds will generally not be provided for unused subscription periods.

Nothing in this section limits any rights provided under applicable law.

Student Offer purchases are also subject to this Refund Policy unless RemedionAI expressly states otherwise or applicable law requires otherwise.

10. Referral Programs and Promotional Benefits

RemedionAI may offer referral programs, promotional offers, or rewards.

Such programs:

Fraudulent or abusive use may result in the removal of rewards or account restrictions.

Student Offer pricing is a separate student-specific offer and cannot be combined with other promotional or campaign pricing unless RemedionAI expressly states otherwise.

11. User Content and Health Information Processing

Users may provide symptom descriptions, patient-related information, queries, feedback, and other inputs while using RemedionAI.

Users remain responsible for ensuring that they have the necessary rights, permissions, and authorizations to provide such information.

Practitioners using RemedionAI must ensure that patient information entered into the platform is collected, processed, and used lawfully, including obtaining necessary patient consents where applicable.

Enter only the patient information necessary for your query. Avoid entering names, contact details, government ID numbers, or other direct identifiers unless essential, and de-identify information where possible.

RemedionAI may process submitted information as necessary to:

RemedionAI may use aggregated or pseudonymized information for system improvement where appropriate.

Such processing will be performed in accordance with the RemedionAI Privacy Policy and applicable data protection laws.

Data Backup Responsibility: RemedionAI employs industry-standard measures to safeguard platform data; however, the Company shall not be responsible or liable for any loss, corruption, or deletion of user-provided information, patient data, or history. Users are solely responsible for maintaining independent, regular backups of all data, case records, and content entered into the Service.

12. Privacy

Your privacy is important to us.

Your use of RemedionAI is also governed by our Privacy Policy, which explains how information is collected, processed, stored, and protected.

The Privacy Policy also applies to information submitted in connection with Student Offer registration and verification.

13. Intellectual Property

All software, technology, designs, logos, branding, content, and materials related to RemedionAI are owned by or licensed to RemedionAI.

You may not copy, reproduce, distribute, modify, or commercially use any part of the Service without written permission.

Any feedback, suggestions, or ideas submitted by users as improvements to RemedionAI may be used by RemedionAI without restriction, compensation, or obligation.

14. Third-Party Services

RemedionAI may use third-party services, including:

RemedionAI is not responsible for the availability, failures, or policies of third-party services.

15. Service Availability

RemedionAI aims to provide continuous access to the Service, but does not guarantee uninterrupted availability.

The Service may be modified, suspended, or unavailable at any time due to:

16. Limitation of Liability

To the maximum extent permitted by applicable law, RemedionAI shall not be liable for:

The total liability of RemedionAI for any claim shall not exceed the total amount paid by the user to RemedionAI during the twelve (12) months preceding the event giving rise to the claim.

This limitation of liability shall not apply to fraud, gross negligence, or willful misconduct where such exclusion is not permitted under applicable law.

17. Suspension, Termination, or Dissolution of Service

RemedionAI reserves the right to modify, suspend, terminate, or permanently discontinue the Service at its discretion, including due to business, operational, technical, legal, financial, or other reasons.

If RemedionAI permanently discontinues the Service, it will make reasonable efforts to notify affected subscribers and will refund the unused portion of any paid subscription period on a pro-rata basis.

18. Changes to These Terms

RemedionAI may update these Terms from time to time.

For significant changes that materially affect user rights or obligations, RemedionAI may provide notice by email, on the website, or through other reasonable communication methods at least thirty (30) days before such changes take effect, where reasonably practicable.

Continued use of the Service after updated Terms become effective means acceptance of the revised Terms.

19. Contact Information

For questions regarding these Terms and Conditions:

Email: contact@remedionai.com
Company: REMEDIONAI PRIVATE LIMITED, Mangalore, Karnataka, India
Grievance Officer: Grievance Officer, REMEDIONAI PRIVATE LIMITED — contact@remedionai.com

Grievances will be acknowledged within 48 hours and addressed within one month of receipt.

20. Governing Law and Disputes

These Terms are governed by the laws of India. Before starting any proceeding, you agree to first raise the matter with the Grievance Officer and allow 30 days for good-faith resolution. Subject to that, the courts at Mangalore, Karnataka, India have exclusive jurisdiction.

21. General

Severability: If any provision is held unenforceable, the remaining provisions continue in effect.

Entire Agreement: These Terms and the Privacy Policy are the entire agreement between you and RemedionAI regarding the Service.

No Waiver: Failure to enforce any provision is not a waiver of it.

Assignment: RemedionAI may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign them without written consent.

Indemnity: You agree to indemnify RemedionAI against claims arising from your breach of these Terms, your misuse of the Service, or the data you submit.

Force Majeure: RemedionAI is not liable for failure or delay caused by events beyond its reasonable control.

Notices: RemedionAI may give notices by email, on the website, or in the app.

By accessing or using RemedionAI, you confirm that you have read, understood, and agreed to these Terms and Conditions.